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Last Updated: July 2026
At Sixteen Carats, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Hemant Kumar Soni, operating as Sixteen Carats ("we", "us", "our"), collects, uses, and safeguards your data when you visit our website or make a purchase.
1. Information We Collect To provide you with our bespoke jewelry and premium services, we collect the following types of information:
Personal Information: When you make a purchase or contact us, we collect your name, billing address, shipping address, email address, and phone number.
Payment Information: All transactions are processed securely through our payment gateway (Razorpay). We do not view, collect, or store your credit card or bank account details on our servers.
Automated Information: Like most websites, we may automatically collect standard data such as your IP address, browser type, and time zone through cookies to optimize your browsing experience.
2. How We Use Your Information We use the information we collect strictly for standard business operations, including:
Fulfilling and shipping your orders.
Providing tracking updates and order confirmations.
Communicating with you regarding customer service inquiries or returns.
Screening our orders for potential risk or fraud.
3. Sharing Your Personal Information We value your trust and do not sell your personal data to third parties. We only share your information with trusted service providers necessary to fulfill your order, including:
Payment Processors: Such as Razorpay, to securely authorize and process your payments.
Logistics Partners: Such as our international couriers, who require your shipping address and phone number to ensure successful delivery and customs clearance.
Legal Compliance: We may share your information if required to comply with applicable laws, regulations, or lawful requests by government authorities.
4. Data Security We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All data transferred through our payment gateway is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption.
5. Your Rights As an international customer, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details provided below.
6. Contact Information If you have questions about our privacy practices, or if you would like to make a complaint, please contact us at:
Legal Entity: Hemant Kumar Soni
Brand Name: SixteenCarats
Email: info@sixteencarats.com
Phone: +91 8890576639
Address: 5/1, Tulsishyam Co. Op. Housing Society, Opp. Bhimjipura Bus Stand, New Wadaj, Ahmedabad, Gujarat 380013
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